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Support

Please enter your email address to begin the ticketing process for help with any of your Redaptive or International Electron installed equipment:

Meter support

Meter Support email: metersupport@redaptiveinc.com

Meter Support phone: 415-323-6466

 

Support FAQ

   

     Q: If lights or other equipment in my building are not working, how do I notify Redaptive?

     A: Lighting and other equipment covered under Redaptive’s program can be replaced, first customers can submit a service              request at https://redaptiveinc.com/support.

 

     Q: How will I know my request ticket has been received?

     A: All tickets will be replied to and answered by our Service team within 1 business day of receipt.

 

    Q: What is the status of my parts shipment?

    A: All status updates, including tracking details and information, will be sent via e-mail by our service team, as soon as information

    becomes available.

 

    Q:  Will you send someone to repair the equipment at my site?

    A: Repairs will be made according to the maintenance contract with the customer.